Executive Support Professional
21 hours ago
Company Overview
Brandix Soft (Pvt.) Ltd is an innovative international company that prioritizes customer satisfaction. We are seeking an experienced Executive Assistant to join our team, focusing on delivering exceptional customer experiences through effective communication and problem-solving skills.
Job Requirements
- A minimum of O/A-Levels qualification.
- Familiarity with MS Office, particularly Excel, is essential.
- At least one year of experience in customer support or a related field is required.
- Prior experience working with CRM software is highly beneficial.
- Strong multitasking, time management, and negotiation skills are necessary for success in this role.
- Excellent communication and presentation skills are paramount in building strong relationships with clients.
Responsibilities
- Provide exceptional customer support via calls, ensuring timely resolution of issues and queries in a professional manner.
- Act as the primary point of contact for customers, utilizing excellent communication skills to build strong relationships and maintain high levels of customer satisfaction.
- Update data on CRM regularly, accurately recording customer interactions and performance metrics.
- Keep clients informed about work progress and resolved customer queries, fostering trust and transparency throughout the process.
- Maintain a high level of quality service, adhering to client instructions and ensuring timely reporting.
- Directly report to the client, guaranteeing seamless communication and alignment with their objectives.
- Utilize CRM software to manage customer interactions, track data, and analyze performance metrics, driving business decisions and growth.
- Accurately and efficiently enter data into CRM on a regular basis, ensuring data integrity and informing strategic initiatives.
Benefits and Perks
- Competitive salary range.
- Ongoing training and development opportunities.
- A supportive and dynamic work environment.
Work Arrangements
- Onsite work arrangement.
- Shift timings: 7 PM - 4 AM (Mon-Fri).
- Location: Office no 402, Al Hafeez Shopping Mall, Main Boulevard Gulberg Lahore.
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