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Post-Order Experience Leader

2 weeks ago

Hyderabad City Taluka, Pakistan beBee Careers Full time
Leading Post-Order Experience
We are seeking a seasoned professional to lead the post-order experience initiative. As a key member of our team, you will drive the development and implementation of strategies to enhance the post-order journey for our customers. This includes identifying pain points and opportunities through customer feedback, data analysis, and market research, and collaborating with cross-functional teams to implement solutions.

Your Key Responsibilities:
  • Lead the development and implementation of strategies to enhance the post-order experience.
  • Work closely with customer service teams to ensure alignment between automated solutions and human support.
  • Manage multiple stakeholders across the organization.
  • Define and manage the product roadmap, setting and continuously managing expectations with all relevant stakeholders.