
Business Growth Specialist
3 days ago
This is a detail-oriented, target-driven role that requires excellent written and verbal communication skills.
About the Job:- As a key member of our enrichment and quality assurance team, you will be responsible for ensuring our sales pipeline has high-quality, complete data and that our customer outreach meets best-practice standards.
Key Responsibilities:
- Data Enrichment
- Quality Assurance (QA)
- Cross-Functional Collaboration
- Continuous Improvement
Data Enrichment:
- Research, validate, and enrich account and contact details using AI, internal tools, and external sources to ensure data is accurate, up-to-date, and actionable for sales teams.
- Review, verify, and supplement fleet information for accounts, resolving missing data and correcting inconsistencies.
- Process high-volume batches of account assignments, adhering to daily/weekly enrichment targets and quality benchmarks.
- Identify duplicate or invalid accounts and escalate for resolution to maintain data integrity.
Quality Assurance (QA):
- Audit Sales Development Representative calls and workflows according to standardized QA rubrics, with consistent attention to procedural compliance and customer experience.
- Complete required QA forms/reports for each audit in a timely, thorough, and objective manner.
- Provide constructive, actionable feedback to SDRs and team leads to drive ongoing improvement in outreach quality and process adherence.
- Participate in calibration sessions and training to ensure fairness and uniformity in QA practices.
Cross-Functional Collaboration:
- Coordinate closely with enrichment and QA teammates, SDR managers, Sales Operations, and cross-functional partners for seamless assignment handoff and process execution.
- Communicate blockers or data challenges effectively in internal channels to enable rapid troubleshooting.
Continuous Improvement:
- Suggest workflow improvements, flag recurring data issues, and contribute to evolving enrichment and QA best practices within the team.
- Stay current on product, process, and Salesforce updates as part of ongoing enablement.
We are seeking highly motivated individuals who can thrive in a fast-paced tech/SaaS environment. Proficiency in CRM/platforms, spreadsheets, and research tools is required.
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