Process Improvement Coordinator

2 days ago


Rawalpindi Cantonment, Pakistan Translation Empire PK Full time
About the Position

We are looking for a highly motivated Process Improvement Coordinator to join our team at Translation Empire PK. The successful candidate will be responsible for managing complaints, analyzing data, and developing and implementing improvements to our processes.

Main Responsibilities:
  1. Manage Complaint Handling: Manage the complaints handling process, ensuring that all complaints are resolved promptly and fairly.
  2. Develop and Implement Improvements: Develop and implement improvements to our processes, including new policies and procedures.
  3. Collaborate with Teams: Collaborate with different teams to ensure that customers receive the highest level of service.
  4. Coach and Mentor Team Members: Coach and mentor team members to improve their skills and knowledge in complaint handling.
Requirements:
  • Qualification and Experience: 2 years' experience in a similar role, excellent understanding of complaint handling, and experience embedding internal strategies to minimize complaint handling time.
  • Skills and Abilities: Excellent analysis and Excel skills, self-motivated, and strong ability to work collaboratively with different teams.

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