Care Services Associate

5 days ago


Lahore, Punjab, Pakistan Transworld Full time

Why Choose Us

At Transworld, we offer a dynamic work environment where you can thrive. Our 8-hour inbound routine/roster shifts provide a comfortable schedule that allows you to balance your work and personal life.

Job Overview:

We are seeking a Customer Care Representative to join our team, responsible for serving as a liaison between the company and its customers. This role requires excellent communication skills, both written and verbal, as well as a friendly and empathetic demeanor.

Key Responsibilities:

  • Provide Exceptional Customer Service: Ensure seamless communication between the company and its customers.
  • Collaborate with Cross-Functional Teams: Work closely with other departments to provide support on CX operations and coordination within the company.

Requirements:

  • Excellent Communication Skills: Possess strong verbal and written communication skills, with the ability to listen effectively to customers.
  • Problem-Solving Skills: Be able to define and exemplify exceptional customer experiences.
  • Product Knowledge: Have a solid grasp of customer care policies and best practices, as well as a willingness to learn about products or placing orders.


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