
Care Services Associate
5 days ago
Why Choose Us
At Transworld, we offer a dynamic work environment where you can thrive. Our 8-hour inbound routine/roster shifts provide a comfortable schedule that allows you to balance your work and personal life.
Job Overview:
We are seeking a Customer Care Representative to join our team, responsible for serving as a liaison between the company and its customers. This role requires excellent communication skills, both written and verbal, as well as a friendly and empathetic demeanor.
Key Responsibilities:
- Provide Exceptional Customer Service: Ensure seamless communication between the company and its customers.
- Collaborate with Cross-Functional Teams: Work closely with other departments to provide support on CX operations and coordination within the company.
Requirements:
- Excellent Communication Skills: Possess strong verbal and written communication skills, with the ability to listen effectively to customers.
- Problem-Solving Skills: Be able to define and exemplify exceptional customer experiences.
- Product Knowledge: Have a solid grasp of customer care policies and best practices, as well as a willingness to learn about products or placing orders.
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