Senior Customer Service Manager

5 days ago


Lahore, Punjab, Pakistan beBee Careers Full time
Customer Service Excellence

We are committed to delivering exceptional customer service, and we're looking for a talented Sr. Manager to lead this effort.

  • The successful candidate will have a proven track record of developing and implementing customer feedback programs, resulting in improved customer satisfaction and loyalty.
  • He/She will be responsible for analyzing customer complaints and identifying areas for improvement, working closely with internal stakeholders to implement corrective actions.
  • The ideal candidate will also provide coaching and mentoring to customer service team members, ensuring they have the necessary skills and knowledge to deliver outstanding customer service.

Key Responsibilities:

  1. Analyze customer feedback and complaints to identify trends and areas for improvement.
  2. Develop and implement strategies to enhance customer satisfaction and loyalty.
  3. Mentor and coach customer service team members to ensure they have the necessary skills and knowledge to deliver exceptional customer service.


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