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Automation Management Leader
10 hours ago
Job Description
This is a critical managerial role responsible for driving automation initiatives to meet the evolving business needs of the organization. As an Automation Management Leader, you will oversee the planning and execution of Enterprise Service Management (ESM) platforms across the organization, ensuring seamless operations and efficient performance.
You will report directly to the Stream Head - Network Operations Center and lead a team of 8 direct reports in shaping the NOC's automation strategy. Your key responsibilities will include budget management, ESM portfolio oversight, EMS administration, sustainability management, and team leadership.
Required Skills and Qualifications
- Proven experience in managing cloud-based and on-premises ITSM and digital workflow platforms.
- Demonstrated ability to lead and inspire teams, fostering collaboration and developing talent.
- Exceptional conflict resolution and analytical problem-solving skills.
- In-depth understanding of technology platforms, including their architecture, operations, and integration.
- Strong grasp of ITIL processes, frameworks, and related industry standards.
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