License Manager
7 hours ago
This is a challenging role that requires a strong passion for delivering exceptional client experiences.
The ideal candidate will be responsible for providing proactive direct client communication regarding software lifecycle maintenance, subscription renewals and understanding the maintenance of software licenses to provide dedicated white glove support.
The role involves interacting with clients, publishers, CSS's and other departments as well as heavy client-facing interaction through omnichannel support.
- Apply independent thinking and demonstrate intellectual abilities in decision-making.
- Bachelor's Degree required.
- Prior experience working with Tier 1 software publishers and at least 3 years of account management with prior experience in IT software support required.
- Experience working in ticketing systems.
- Excellent verbal and written communication skills.
- Demonstrated ability to provide world-class customer service.
- Demonstrated strong communication and proven ability to resolve complex issues in a timely manner.
- Ability to act quickly on issues and develop solutions.
- Demonstrated track record of achieving productivity goals.
- Experience with Microsoft product terms and conditions.
- Adobe experience a plus.
- Microsoft MCP (Licensing) certification preferred.
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