IT Solutions Expert

6 days ago


Karachi, Sindh, Pakistan beBee Careers Full time
Key Responsibilities

As a Solution Engineer, you will be responsible for providing technical support and guidance to our customers and internal teams.

You will analyze logs and provide resolution to assigned tickets, provide Level 2 support and troubleshoot escalated queries, and perform configurations and testing in proto environments.

The role also involves rolling out configuration changes in Production, handling real-time Production issues and providing optimum solutions, and assigning/escalating issues to relevant teams with complete details in a timely manner.

You will work closely with our Product Support Team to enhance our product and provide top-notch customer service.

The ideal candidate will have a strong understanding of computer systems and technologies, with excellent problem-solving and communication skills.


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