Technical Assistance Expert

6 days ago

Lahore, Punjab, Pakistan beBeeSupport Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients.

You will be the first point of contact for clients experiencing issues with our software, and your primary goal will be to resolve these issues in a timely and professional manner.

Key Responsibilities
  • Provide top-tier technical support to clients via telephone, email, or our ticketing system.
  • Respond to client inquiries regarding the use of supported software, helping them navigate features and functions.
  • Offer solutions and guidance for basic technical support related to software and operating systems.
  • Participate in the after-hours call duty schedule to ensure continued support outside of regular working hours.
  • Document, track, and manage support tickets to ensure timely resolution of all client concerns.
Requirements

To be successful in this role, you will need to possess excellent communication skills, both verbal and written, as well as strong customer service and problem-solving abilities.

You will also need to be highly organized with the ability to manage multiple tasks and meet deadlines.

A minimum of 2-5 years of experience in a technical support or helpdesk environment is required, along with proficiency in Microsoft Office Suite.

Fluency in English is essential, and familiarity with real estate software, accounting principles, or cloud platforms (Azure/AWS) would be an asset.

Benefits

As a valued member of our team, you can expect a competitive salary, medical coverage, parental leave, and opportunities for career growth and development.

We also offer a range of benefits, including a Provident Fund, employee performance-based bonuses, home internet subsidy, conveyance allowance, profit-sharing plan, life benefit, child care facility, company-provided lunch/dinner, professional development budget, recreational area for in-house games, and sporadic on-shore training opportunities.

What We Offer

We pride ourselves on fostering a culture of respect that thrives on the diverse perspectives and experiences of all individuals we recruit, employ, promote, and compensate.

We are committed to promoting inclusivity and extend our commitment to individuals with special needs by providing reasonable accommodations.

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