
Technical Support Assistant
3 weeks ago
1 week ago Be among the first 25 applicants
Department: Customer Support / Technical Services
Job Summary:
The Technical Support Assistant will assist customers and dealers in resolving technical issues related to solar inverters, batteries, and energy storage products. The role involves providing remote and on-site support, handling service tickets, and assisting in warranty processes.
Key Responsibilities:
- Provide Level 1 support via phone, email, or chat for technical inquiries.
- Log, track, and escalate service requests.
- Coordinate with engineering and RMA teams for product replacements.
- Maintain support documentation and FAQs.
- Support field engineers or service partners as needed.
Requirements:
- Bachelor's in Electrical / Electronics Technology.
- 2-3 years of experience in customer support or solar fieldwork.
- Basic knowledge of solar systems and inverter operation.
- Experience with CRM is a plus.
- Strong communication and problem-solving skills.
- Willingness to travel occasionally for on-site support.
- Seniority levelEntry level
- Employment typeFull-time
- Job functionInformation Technology
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