
Technical Support Specialist
4 hours ago
Job Summary:
We are seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will provide exceptional customer support and technical assistance to clients.
Key Responsibilities:
- Responding to customer inquiries via various communication channels.
- Diagnosing and troubleshooting technical issues with software applications.
- Providing step-by-step guidance to customers to resolve issues.
- Documenting customer interactions, issues, and resolutions.
- Collaborating with internal teams to resolve complex issues.
- Developing and delivering training materials to enhance customer knowledge.
- Escalating unresolved issues to higher-level support teams.
- Maintaining accurate and up-to-date support documentation.
The ideal candidate will possess strong communication and customer service skills, basic computer proficiency, and the ability to multitask effectively.
A degree in Information Technology or related field is preferred, but not mandatory.
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