
Customer Experience Representative
3 days ago
We are seeking a motivated Customer Experience Representative to provide exceptional support to our customers. Key responsibilities include:
- Responding to customer inquiries via chat and call, providing accurate and helpful information in a timely manner.
- Resolving customer complaints and issues, working to find effective solutions while maintaining a positive and empathetic attitude.
- Meeting and exceeding customer satisfaction targets, including first response time, resolution rate, and customer satisfaction scores.
- Continuously striving to enhance the overall customer experience by identifying trends in customer feedback and proposing improvements to relevant processes.
- Identifying areas for improvement and suggesting solutions to enhance our customer service experience.
To succeed as a Customer Experience Representative, you must possess:
- Strong problem-solving skills, with a patient and empathetic approach to resolving customer issues.
- Proficiency and fluency in English language with the ability to convey information clearly and concisely.
- A customer-focused mindset, dedicated to delivering top-notch service and ensuring customer satisfaction.
- Prior customer service experience.
- Knowledge of graphic design is an asset.
- Familiarity with freelancing platforms, especially Fiverr.
We offer:
- A collaborative and supportive work environment.
- Opportunities for growth and development within a dynamic organization.
Entry level
Employment TypeFull-time
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