
Compliance Manager
1 day ago
Job Summary: We are seeking a highly skilled Compliance Manager to join our team. The ideal candidate will have a strong background in regulatory compliance and experience in analyzing complaints and resolving issues.
About the Role:
The Compliance Manager will be responsible for reviewing and analyzing complaints having financial impacts on a regional basis, assessing passing unregistered gas (PUG) complaints, and obtaining relevant documents required to ensure compliance with OGRA's approved procedures.
Main Responsibilities:
- Review and analyze complaints having financial impacts on a regional basis
- Assess passing unregistered gas (PUG) complaints
- Analyze cases of gas theft claims and obtain relevant documents
- Analyze and obtain evidence to justify billings and prepare responses for OGRA
- Prepare monthly MIS reports on OGRA
- Attend hearings along with senior management regarding Consumer Complaints at OGRA offices
- Assist senior management in documenting responses to OGRA-related queries and complaints under complaints resolution regulations procedures
- Coordinate sensitive and escalated complaints ensuring senior managers are briefed where appropriate
- Provide timely, periodic status updates to stakeholders as appropriate
Requirements:
The ideal candidate will have an MBA or Masters degree with at least 2 years of experience in regulatory compliance. Knowledge of Regulatory Framework is considered an added advantage.
Benefits:
This role offers a competitive salary and benefits package, including opportunities for professional growth and development.
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