Customer Support Specialist

2 days ago


Karachi, Sindh, Pakistan beBee Careers Full time
Job Description:

We are seeking a detail-oriented and proactive individual to fill the role of Care Support Specialist. This position is ideal for recent graduates or those with up to 5 months of experience in a customer support role.

Responsibilities:
  • Monitor ongoing projects during assigned shifts to ensure smooth operations.
  • Notify clients promptly of any outages using suitable communication platforms.
  • Respond professionally to client inquiries via JIRA, email, or phone.
  • Regularly review application and database statistics for memory, storage, and network connectivity.
  • Evaluate internal network issues and escalate them to the Network and Infra team without delay.
  • Maintain clear, courteous, and effective communication to support client satisfaction.
  • Manage external support tickets via JIRA and email.

Requirements:
  • Bachelor's degree in Computer Science, Engineering, or a related technical field.
  • Freshers or up to 5 months of experience in a customer or technical support role.
  • Basic knowledge of Linux systems and command-line operations.
  • Ability to write and understand basic SQL queries.
  • Strong problem-solving and communication skills.
  • A customer-focused mindset and a passion for delivering excellent service.
  • Ability to work both independently and collaboratively within a team.

About this Role:
This entry-level position offers an excellent opportunity for individuals to kick-start their career in tech support. If you possess strong problem-solving skills and a customer-centric approach, we encourage you to apply for this role.

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