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Technical Services Professional
5 days ago
The Technical Support Specialist plays a vital role in our company's Operations department, delivering timely solutions to technical problems and claim resolutions for customers. This involves expert diagnosis of issues and guided assistance with the claim filing process via phone calls. Beyond resolving queries and concerns, this position focuses on delivering exceptional customer experiences.
Key Qualifications- O-Levels/Intermediate or higher education required
- Excellent English communication skills, both written and verbal, with a background in IT essential
- American or neutral accent preferred
- Proficiency in MS Office, particularly MS Excel and MS Word necessary
- Support customers throughout the claim filing process, including claim approval and denial via phone call
- Maintain top-notch service standards by interacting with customers in a friendly, efficient, and attentive manner
- Deliver standout customer experiences as measured against performance objectives and uphold our client's core values
- Respond promptly to customers' inquiries via phone call
- Evaluate customer products and provide accurate, efficient resolutions
- Presentation of complex technical concepts in simple terms to facilitate troubleshooting guidance, enabling customers to resolve technical issues independently
- Stay up-to-date by researching similar product symptoms to offer accurate solutions
- Ensure adherence to all company policies, procedures, and practices
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