Call Center Sales Team Lead

1 day ago


Lahore, Punjab, Pakistan beBee Careers Full time

Hiring for a Sales Call Center Manager role involves searching for an individual with strong leadership skills who can manage, motivate and educate call center agents.

Key Responsibilities
  • Hire, train and onboard new Call Center Agents as required to meet sales quotas
  • Provide coaching and assistance to call center agents on an ongoing basis
  • Process weekly sales leads reports for submission to management
  • Oversee conflict resolution between associates and customers
  • Ensure adherence to best practices for call center management and operations
  • Develop presentations and talks to motivate and educate call center agents
  • Communicate company goals to associates so every employee understands their role
Requirements
  • Bachelor's Degree in Marketing, Business or Communications preferred
  • 1+ years' experience in telemarketing or an outbound call center environment
  • Familiarity with telemarketing software systems
  • Excellent communication, management, interpersonal and leadership skills required
  • Advanced conflict resolution skills required
  • Able to work overtime as necessary to meet sales quotas and guide team

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