Call Center Team Lead

4 weeks ago

Lahore, Punjab, Pakistan Next Age Technologies (Pvt) Ltd Full time
Call Center Team Lead
Next Age Technologies (Pvt) Ltd, Pakistan

NextAge Technologies Pvt. Ltd. requires the services of an experienced "Team Lead Call Centre" Male/Female for its Lahore Call Centre.

Duties & Responsibilities
  1. Forecast volumes of calls and manpower requirements.
  2. Maintain call distribution system by configuring the telephone to automatically distribute calls uniformly among customer service representatives.
  3. Make necessary changes in staffing based on the day of the week, sales promotions, other anticipated events, and data.
  4. Monitor productivity of customer service representatives and generate reports.
  5. Review data to monitor the length of time customers remain on hold.
  6. Monitor service calls to observe employee demeanor, technical accuracy, and conformity to company policies.
  7. Answer questions and recommend corrective services to address customer complaints.
  8. Maintain the correct recorded announcement menus, and make changes as necessary based on the time of day, day of the week, or holidays.
  9. Key information into the computer to compile work volume statistics for accounting purposes and to keep records of customer service requests and complaints.
  10. Determine work procedures, prepare work schedules, and expedite workflow.
  11. Study and standardize procedures to improve efficiency of subordinates.
  12. Maintain harmony among workers and resolve grievances.
  13. Prepare composite reports from individual reports by subordinates.
Supervisory Responsibilities

Manage the subordinates and be responsible for overall direction, coordination, planning, assigning, and directing work.

Job Specification

Education & Experience: MBA, MPA, M.A English or equivalent Masters. One year minimum outbound call center experience as a Team Lead from a well-reputed call center.

Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills: Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Please apply at: jobs@nextagetech.com

Information Technology and Services - Lahore, Pakistan

#J-18808-Ljbffr

  • Call Center Manager

    4 weeks ago

    Lahore, Punjab, Pakistan Mighty Five Full time

    Job Description:Job Title: Call Center ManagerLocation: Lahore (On-site)Company: Mighty Five LLCIndustry: BPO / Back Office OutsourcingSalary: PKR 100,000 – PKR 150,000 (based on experience)About Us:Mighty Five LLC is a full-service digital agency and BPO firm offering premium back office outsourcing solutions to clients around the world. We are expanding...

  • Call Center Specialist

    2 hours ago

    Lahore, Punjab, Pakistan REVCORP Full time

    Call Center SpecialistGet AI-powered advice on this job and more exclusive features.Sign in to access AI-powered advicesContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with...

  • Manager - Sales Call Center

    4 weeks ago

    Lahore, Punjab, Pakistan Connectiks Full time

    Hire, train and onboard new Call Center Agents as required to meet quotasProvide coaching and assistance to call center agents on an ongoing basisProcess weekly sales leads reports for submission to managementOversee and ensure conflict resolution between associates and customersEnsure that all employees follow the company's best practices for call center...

  • Call Center Agent

    4 weeks ago

    Lahore, Punjab, Pakistan Momin Solutions Full time

    Since 2010 Momin Solutions has been a leading provider of SharePoint development and enterprise solutions. Specializing in various services, we empower businesses to thrive in the digital era. Our skilled professionals and diverse expertise ensure comprehensive solutions for efficient collaboration, document management, workflow automation, aircraft data...

  • Team Lead

    3 weeks ago

    Lahore, Punjab, Pakistan ZNZ Communications Full time

    Bachelor's degree in relevant field or equivalent experienceJob Description: Team Lead - Call Center at ZNZ CommunicationsResponsibilities:Lead and supervise a team of call center representativesEnsure high quality customer service and resolution of customer issuesMonitor team performance and provide constructive feedbackTrain and onboard new team...

  • Sales Team Lead – Cold Calling

    10 hours ago

    Lahore, Punjab, Pakistan Cloud Vertix Full time

    At Cloud Vertix we're looking for a high performing Call Center Team Lead who is an expert in cold calling, closing sales, and building a winning team.Your Role:Make outbound cold calls to local service businesses in the US.Present and pitch our SEO and web development servicesHandle objections confidently and close deals over the phone.Build, hire, and...

  • Call Center Agent

    2 hours ago

    Lahore, Punjab, Pakistan Nuh Tech Pvt. Ltd. Full time

    Call Center Agent ( Freshers And Experienced)We are looking for a proactive individual with fluent English and strong communication skills. Freshers and experienced candidates can apply for this post.Call Center Agents, for our International call centre.Do you have good communication skills or experience? Come and join us today. Looking for male & female...

  • Call Center Representatives

    3 weeks ago

    Lahore, Punjab, Pakistan Wavecomm Full time

    Get AI-powered advice on this job and more exclusive features.Handle inbound and outbound calls professionally.Assist customers with queries related to FTTH internet, billing, and technical issues.Log and escalate tickets to relevant departments when needed.Ensure excellent service standards and maintain high customer satisfaction.Minimum Intermediate;...

  • Call Center Specialist

    10 hours ago

    Lahore, Punjab, Pakistan RSF SOFT Full time

    This is a full-time on-site role for a Call Center Specialist located in Lahore. The Call Center Specialist will be responsible for handling customer support, providing excellent customer service, managing communication through various channels, and ensuring efficiency in the contact center. Daily tasks include addressing customer inquiries, resolving...

  • Call Center Representatives

    4 weeks ago

    Lahore, Punjab, Pakistan Bright Holiday & Flights Limited Full time

    Call Center Representatives - Travel / Flight Agent - UK CampaignFresh graduates with at least a Bachelor's degree are encouraged to apply1 JobPosted onOct 5, 2023Last DateJan 5, 2024CompanyBright Holiday & Flights Limited, PakistanJob Ad: Evening Call Center Representative - Travel/Flight Agent - UK CampaignAbout Company:Bright Holiday & Flights Limited is...