Call Center Team Lead

1 week ago

Lahore, Punjab, Pakistan Next Age Technologies (Pvt) Ltd Full time
Call Center Team Lead
Next Age Technologies (Pvt) Ltd, Pakistan

NextAge Technologies Pvt. Ltd. requires the services of an experienced "Team Lead Call Centre" Male/Female for its Lahore Call Centre.

Duties & Responsibilities
  1. Forecast volumes of calls and manpower requirements.
  2. Maintain call distribution system by configuring the telephone to automatically distribute calls uniformly among customer service representatives.
  3. Make necessary changes in staffing based on the day of the week, sales promotions, other anticipated events, and data.
  4. Monitor productivity of customer service representatives and generate reports.
  5. Review data to monitor the length of time customers remain on hold.
  6. Monitor service calls to observe employee demeanor, technical accuracy, and conformity to company policies.
  7. Answer questions and recommend corrective services to address customer complaints.
  8. Maintain the correct recorded announcement menus, and make changes as necessary based on the time of day, day of the week, or holidays.
  9. Key information into the computer to compile work volume statistics for accounting purposes and to keep records of customer service requests and complaints.
  10. Determine work procedures, prepare work schedules, and expedite workflow.
  11. Study and standardize procedures to improve efficiency of subordinates.
  12. Maintain harmony among workers and resolve grievances.
  13. Prepare composite reports from individual reports by subordinates.
Supervisory Responsibilities

Manage the subordinates and be responsible for overall direction, coordination, planning, assigning, and directing work.

Job Specification

Education & Experience: MBA, MPA, M.A English or equivalent Masters. One year minimum outbound call center experience as a Team Lead from a well-reputed call center.

Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills: Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Please apply at: jobs@nextagetech.com

Information Technology and Services - Lahore, Pakistan

#J-18808-Ljbffr

  • Call Center Agent

    3 weeks ago

    Lahore, Punjab, Pakistan I Concepts Call Center Full time

    Hiring Call Center Agents for the post of (Cold Caller/ Appointment Setter/ Customer Support) B2B and B2C.Night Shift USA/Canada Campaign.Candidate must have Excellent English Communication/Convincing Skills with Good Accent.We offer good Basic Fix Salary + incentives.To apply submit CV + Voice Note at WhatsApp +92-322-2202115.Job Location: I Concepts,...

  • UK Base Call Center Agents

    3 weeks ago

    Lahore, Punjab, Pakistan Caliber Link Call Center Full time

    UK Base Call Center Agents Caliber Link Call Center , Pakistan Apply Only Through Mustakil.com, Pakistan's No.1 Jobs SiteWe are looking for Call Center Agents (Male & Female, Fresher & Experienced) for our UK Campaign in Lahore. If you think you are a perfect fit for this job, then take the leap and change your...

  • Call Center Agents

    3 weeks ago

    Lahore, Punjab, Pakistan Taurus Call Center Co. Ltd. Full time

    Call center agents will be responsible for making outbound calls.Provide customer services.Make relevant notes from customer interactions.Follow up on customer calls.QualificationsEducation: Freshers and experienced candidates can apply.Intermediate and bachelor's degrees are preferred.Candidates with call center experience will be preferred, and those who...

  • Call Center Sales Team Lead

    5 days ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Hiring for a Sales Call Center Manager role involves searching for an individual with strong leadership skills who can manage, motivate and educate call center agents.Key ResponsibilitiesHire, train and onboard new Call Center Agents as required to meet sales quotasProvide coaching and assistance to call center agents on an ongoing basisProcess weekly sales...

  • Call Center Team Lead

    3 weeks ago

    Lahore, Punjab, Pakistan Xcentric Services Full time

    Answering incoming customer calls and responding to inquiries.Providing excellent customer service and resolving customer issues in a timely manner.Explaining our products and services to customers and addressing any questions or concerns they may have.Adhering to all company policies and procedures.Lead and manage a team of call center officers.Provide...

  • Call Center Staff

    3 weeks ago

    Lahore, Punjab, Pakistan Call Huts Full time

    Male/Female Staff Required on Urgent Basis for NIGHT Shift.Female Staff Preference Night ShiftTimings: 8:00 PM to 5:00 AMWorking Days: Monday to Friday Saturday and Sunday OFFBasic Salary: 18k to 30k (Salaries are mentioned only for freshers)Experienced candidates' salary will be discussed in the interview.Job SpecificationHaving exceptional active listening...

  • Call Center Representative

    3 weeks ago

    Lahore, Punjab, Pakistan Call Matricx Full time

    Call Center agent required. Basic salary, Sales Bonus, Sales incentive, and cash promos. Agent of the week and Agent of the month. Freshers and Experienced both can apply.ShiftsEVENING SHIFTTimings: 02:00PM - 10:00PM.NIGHT SHIFTTimings: 09:00PM - 05:00AM.Up to: RS.70,000 per month + Incentives + Commission.Perks and Benefits- Incentives start from first...

  • Call Center Representative

    3 weeks ago

    Lahore, Punjab, Pakistan TrustLink Contact Center Full time

    We are a USA based Call Centre Operating From Lahore Since 2020, working on different campaigns including inbound and outbound.Role DescriptionThis is a full-time on-site role for a Call Centre Representative at TrustLink Contact Center in Lahore. The Call Centre Representative will be responsible for handling customer inquiries, resolving customer issues,...

  • Call Center Marketing Lead

    5 days ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    We are seeking a skilled professional to lead the marketing of our product to various call centers globally, with a focus on their operations and performance.Key ResponsibilitiesRegularly monitor and evaluate the performance of call centers worldwide, focusing on productivity and efficiency.Act as a liaison between call centers and our team, collecting...

  • Call Center Operations Lead

    5 days ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    The ideal candidate will have previous experience in a call center environment, with a strong track record of providing exceptional customer service. They will be able to multitask, manage time effectively, and work under pressure.In addition to providing excellent customer service, the successful candidate will be expected to lead and manage a team of call...