
Customer Data Infrastructure Strategic Manager
2 weeks ago
You will drive strategic initiatives across a customer data infrastructure product team, shaping technology solutions that meet business needs. Working at the intersection of business and technology, you will interact with colleagues in various lines of business to learn about challenges and opportunities.
This role requires deep technological skills – including expertise in data management, functional design, and Agile delivery – and hinges on teamwork and leadership. You will offer clear guidance and feedback to your colleagues while promoting company values and culture.
You are expected to have the ability to partner with stakeholders throughout the firm to understand their needs and design and develop robust solutions that meet and/or exceed customer expectations.
Key Responsibilities:- Facilitate use case & requirements definition, design, testing, and implementation of new data assets and technology-driven capabilities that address specific business needs
- Develop strategic roadmaps for the customer domain that describe a sequence of projects to improve management, utility, and availability of customer data for the business
- Author epics and stories, work with aligned feature teams to refine requirements, design solutions, develop success criteria, and drive change required to deliver on business goals
- Identify areas for efficiency across data domains, such as the elimination of duplicate data or platforms
- Profile, wrangle, and prepare data from diverse sources to support backlog refinement
- Create conceptual & logical models to describe a particular domain
- Enable the management of data as a corporate asset: define data (metadata), identify systems of record and authoritative data sources, create data quality rules, and shape solutions that embody firm-wide principles, standards, and controls
- An educational background in Computer Science, MIS, Software Engineering, or a related discipline
- 10+ years of experience as a lead product analyst or business analyst on customer data infrastructure related initiatives
- Demonstrated expertise driving Agile and scrum technology delivery
- Ability to proactively partner with business stakeholders and development teams, translating strategic goals into technology solutions
- Must possess the ability to research and resolve issues independently while working across teams to acquire needed information
- Self-motivated team player with advanced analytical thinking and problem-solving skills
- Advanced knowledge of business processes and customer data infrastructure
- Experience in project management: including scheduling, budgeting, and resource planning
- The candidate must exhibit a thorough understanding of data structures, data manipulation, metadata, data security, and data quality management
- Possess excellent oral and written communication skills
Equal opportunity employer, diversity and inclusion valued.
Discrimination not practiced based on protected attributes.
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