Client Services Representative

6 days ago

Islamabad, Islamabad, Pakistan beBee Careers Full time

Customer Service Champion

We are seeking a dedicated Customer Support Specialist to join our team. As a key member of our customer-facing department, you will be responsible for providing exceptional service to our customers, resolving their queries and issues efficiently, and building lasting relationships based on trust and understanding.

Primary Responsibilities:

  • Handle a large volume of inbound and outbound calls to address customer inquiries and resolve issues promptly.
  • Utilize your active listening skills to comprehend customer needs and deliver tailored solutions.
  • Banish customer dissatisfaction by ensuring all concerns are addressed and resolved professionally.
  • Maintain accurate records of customer interactions and sales within our CRM system.
  • Craft compelling responses to customer objections, focusing on finding mutually beneficial solutions.
  • Stay current with industry trends and competitor offerings to continually improve our services.
  • Collaborate with the team to enhance overall performance and meet shared goals.

Minimum Requirements:

  • An Intermediate degree or higher, with a preference for a Bachelor's degree.
  • At least some experience in customer-facing roles, preferably within a call center setting.
  • Superior verbal communication and interpersonal skills to connect with diverse stakeholders.
  • Proficiency in using CRM software and other sales tools to streamline workflows.
  • Excellent time management and organizational skills to balance multiple tasks and deadlines.
  • A comfort level working in dynamic environments with fluctuating demands.

What We Offer:

  • A competitive salary with performance-based bonuses.
  • Training and development opportunities to foster growth and skill enhancement.
  • Promotion opportunities and career advancement within a supportive team.
  • Recognition programs to celebrate excellence and achievement.

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