Client Services Representative
3 days ago
This role involves providing first-line support for MOSAIC clients, addressing their queries related to software functionality and workflows. The successful candidate will troubleshoot and resolve issues related to software access, calculations, and database configuration.
The Client Services Representative will also support MOSAIC clients with petroleum economics, reserves management, budgeting, and capital planning workflows. They will maintain active communication with the MOSAIC Client Services Team across different time zones to ensure seamless support.
This is a foundational role in our support offering, and the ideal candidate will have strong technical, analytical, and communication skills. They will be responsible for delivering training sessions for MOSAIC clients and prospects to optimize software utilization.
The Client Services Representative will assist in documenting new features, workflows, and client FAQs for MOSAIC Help resources. They will log client feedback and enhancement requests to improve MOSAIC functionality and user experience.
In addition, they will assist with software testing to ensure the accuracy of new features and existing functionalities. They will provide feedback to improve MOSAIC workflows, usability, and system performance.
Key Responsibilities:
- Provide first-line MOSAIC Help Desk support, addressing client queries related to software functionality and workflows.
- Troubleshoot and resolve issues related to software access, calculations, and database configuration.
- Support MOSAIC clients with petroleum economics, reserves management, budgeting, and capital planning workflows.
- Maintain active communication with the MOSAIC Client Services Team across different time zones to ensure seamless support.
- Deliver training sessions for MOSAIC clients and prospects to optimize software utilization.
- Assist in documenting new features, workflows, and client FAQs for MOSAIC Help resources.
- Log client feedback and enhancement requests to improve MOSAIC functionality and user experience.
- Assist with software testing to ensure the accuracy of new features and existing functionalities.
- Provide feedback to improve MOSAIC workflows, usability, and system performance.
- Support ongoing process improvements and automation initiatives within the Client Services Team.
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