Amazon Account Specialist

2 days ago


Lahore, Punjab, Pakistan beBee Careers Full time
Job Description

We are seeking a highly skilled and experienced Amazon Account Manager to join our team. As the primary point of contact for our clients, you will be responsible for ensuring their Amazon accounts are managed efficiently and issues are resolved promptly during off-office hours.

Main Responsibilities
  • Client Communication: Act as the primary point of contact for clients during the assigned shift, responding promptly to inquiries via email, chat, or other communication channels. Provide updates and solutions for client concerns, ensuring satisfaction and trust.
  • Account Health Management: Monitor and maintain the health of Amazon seller accounts, ensuring compliance with Amazon's policies. Proactively identify and address issues to prevent account suspensions or penalties.
  • Resolve product listing errors, order discrepancies, and other Amazon Seller Central issues.
  • Collaborate with internal teams to address escalated concerns efficiently.
Requirements
  • Experience: At least 1-2 years of experience in e-commerce, client communication, or account management. Hands-on experience with Amazon Seller Central is highly preferred.
  • Skills: Exceptional verbal and written communication skills in English, strong problem-solving and analytical skills, proficiency in tools like Google Sheets, Click-Up, and Slack.
  • Additional Requirements: Reside in Central or South America to align with the shift timing, availability to work from 3:00 PM to 11:00 PM CST.


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