Reservations Manager

5 days ago

Islamabad, Islamabad, Pakistan beBee Careers Full time

Job Description

KHOJ Resorts is looking for a highly skilled Reservations Manager to play a crucial role in ensuring a seamless and delightful booking experience for our guests. As the primary contact point, you will handle reservations and inquiries efficiently and effectively.

You will work closely with our sales and front office teams to maximize occupancy and revenue. Your responsibilities will include:

  • Reservations Management:
    • Handle inbound reservation inquiries via various platforms.
    • Assist guests in selecting suitable accommodations and packages.
    • Ensure accurate input of reservation data into the booking system.
    • Confirm reservations and provide guests with booking details and confirmations.
  • Customer Service:
    • Provide excellent customer service by addressing guest inquiries and concerns promptly and professionally.
    • Resolve reservation-related issues or discrepancies effectively.
  • Sales Support:
    • Promote additional services and packages to enhance guests' experiences.
    • Collaborate with the sales and marketing teams to maximize revenue through targeted promotions and discounts.
  • Inventory Management:
    • Monitor room availability and optimize occupancy rates.
    • Coordinate with housekeeping and front office to ensure timely room turnovers.
  • Documentation:
    • Maintain accurate and organized reservation records, guest profiles, and correspondence.
    • Prepare daily and weekly reservation reports for management.
  • Guest Communication:
    • Communicate effectively with guests before and after their stay, ensuring they have all the necessary information.
    • Collect feedback and reviews to improve guest satisfaction.

Qualifications

  • 01-02 years of experience in reservations or a similar role in the hospitality industry is preferred.
  • Strong communication skills and a customer-centric attitude are essential.
  • Proficiency in reservation software and MS Office applications.
  • Excellent organizational and multitasking abilities.
  • Knowledge of the local area and attractions is a plus.
  • A high school diploma or equivalent; additional qualifications in hospitality or a relevant field will be a plus.

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