Hospitality Booking Coordinator

5 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

Job Overview

We are seeking an experienced Customer Experience Specialist to join our team. As a key member of our hospitality staff, you will be responsible for managing reservations and providing exceptional customer service.

Your duties will include:

  • Reservation Management:
    • Handle incoming reservation requests from guests.
    • Assist guests in selecting suitable accommodations and packages.
    • Ensure accurate entry of reservation data into the booking system.
    • Confirm reservations and provide guests with booking details and confirmations.
  • Customer Service:
    • Provide prompt and professional assistance to guests regarding their reservations and queries.
    • Address any concerns or issues that may arise during the guest's stay.
  • Sales Support:
    • Promote additional services and packages to enhance guests' experiences.
    • Work collaboratively with the sales and marketing teams to maximize revenue through targeted promotions and discounts.
  • Inventory Management:
    • Monitor room availability and optimize occupancy rates.
    • Coordinate with housekeeping and front office to ensure timely room turnovers.
  • Documentation:
    • Maintain accurate and organized reservation records, guest profiles, and correspondence.
    • Prepare daily and weekly reservation reports for management.

Requirements

  • Experience in reservations or a similar role in the hospitality industry is preferred.
  • Excellent communication and interpersonal skills.
  • Proficiency in reservation software and MS Office applications.
  • Ability to work under pressure and meet deadlines.
  • Knowledge of the local area and attractions is a plus.
  • A high school diploma or equivalent; additional qualifications in hospitality or a relevant field will be a plus.


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