
Expert Technical Support Professional
1 day ago
About this Opportunity
- As a skilled Technical Support Specialist, you will manage complex technical issues for enterprise clients via email, phone, and chat.
Key Responsibilities:
- Troubleshoot and analyze data from telematics devices, APIs, mobile apps, and customer environments to provide efficient solutions.
- Document troubleshooting steps, known issues, and best practices to contribute to internal knowledge bases.
- Collaborate with cross-functional teams to identify and resolve bugs, contribute to hotfixes, and improve product stability.
- Partner with Customer Success Managers and Enterprise Account Managers to ensure client satisfaction and retention.
What We're Looking For:
- 2-3+ years of experience in technical support, systems engineering, or similar roles.
- Strong problem-solving skills in Networking, APIs, Linux systems, mobile platforms, or hardware devices.
- Experience working with enterprise clients and managing escalations with professionalism and urgency.
We Value Diversity and Inclusion
Our workplace welcomes applicants from diverse backgrounds and experiences. We believe that a team with different perspectives and ideas drives innovation and excellence.
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