Automotive Customer Experience Specialist

8 hours ago


Lahore, Punjab, Pakistan PakWheels Full time

About Us

PakWheels.com is a leading automotive platform in Pakistan, dedicated to transforming the customer experience for buyers and sellers. As a dynamic and innovative workplace, we value collaboration and growth.

Job Summary

We are seeking a highly organized and proactive CUSTOMER SUPPORT EXECUTIVE to join our team. The ideal candidate will possess strong communication and problem-solving skills to deliver exceptional support to customers across various channels.

Key Responsibilities:

  1. Deliver Exceptional Customer Service: Effectively manage inbound calls, address client needs, and concerns with professionalism and empathy.
  2. Ensure High Levels of Customer Retention: Provide professional and timely support, focusing on offering suitable solutions and alternatives to enhance customer satisfaction.
  3. Social Media Engagement: Monitor and engage with social media platforms (Facebook, Twitter, YouTube, and company forums) to address inquiries, provide updates, and build lasting relationships.
  4. Product Knowledge: Stay updated on new product launches and features, and communicate relevant information to customers to enrich their user experience.
  5. Complaint Resolution: Timely and effectively resolve customer complaints by coordinating with the appropriate departments.
  6. Order Tracking: Track and follow up on customer orders to ensure accurate end-to-end support and a positive experience throughout their journey.
  7. Customer Needs Identification: Identify customer needs, offer tailored solutions, and communicate the benefits of PakWheels' marketing solutions in relation to those needs.

Requirements:

  1. Bachelor's Degree: Equivalent relevant experience or higher qualification is desirable.
  2. Team Player: Strong ability to collaborate effectively within a fast-paced environment.
  3. Organizational Skills: Excellent organizational and multitasking abilities, with a keen sense of prioritization.
  4. Communication Skills: Superior communication and interpersonal abilities to build strong client relationships.
  5. Analytical Mindset: Proactive approach to identifying solutions and areas for improvement.
  6. Creative Problem-Solving: Ability to generate creative ideas and explore innovative ways to enhance customer satisfaction and engagement.

About Us

PakWheels.com has transformed the automobile industry in Pakistan since 2003, helping millions of Pakistanis buy, sell, and maintain their vehicles. We're part of a mission to revolutionize the automobile landscape, fostering a dynamic and innovative workplace culture that values collaboration and growth.



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