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Telephony Infrastructure Specialist
3 days ago
We are seeking a skilled Telephony Infrastructure Specialist to contribute to the development and maintenance of our telephony infrastructure. As a key member of our team, you will be responsible for designing and implementing scalable telephony solutions to handle increasing call volumes.
Main Responsibilities- Telephony System Expertise
- Proficient in setting up and configuring industry-standard telephony platforms such as Asterisk, FreeSWITCH or other solutions.
- Deep understanding of telephony protocols (SIP, IAX2 etc.) and their applications.
- Ability to write AGIs (Asterisk Gateway Interface) and APIs to integrate with other systems.
- Advanced Telephony Concepts
- Experience with Automatic Call Distribution (ACD) systems and IVR (Interactive Voice Response) implementations.
- Knowledge of call routing strategies, queue management, and reporting.
- Webphone Integration
- Ability to integrate webphones into telephony systems using WebRTC technology.
- Experience with developing and customizing web phone applications.
- Scalability and Deployment
- Experience in designing and implementing scalable telephony solutions to handle increasing call volumes.
- Knowledge of deployment strategies and best practices for telephony systems.
- Containerization and Orchestration
- Familiarity with containerization technologies like Docker, Kubernetes and orchestration tools like Ansible, Terraform.
- Ability to deploy and manage telephony systems using containerized environments.
- Infrastructure as Code
- Experience with Infrastructure as Code principles and tools like Terraform, CloudFormation to automate infrastructure provisioning and management.
- Scripting and Development
- Proficiency in scripting languages like Python, Bash for automation and development tasks.
- Ability to write clean, efficient and maintainable code.
- Monitoring and Observability
- Experience with monitoring and observability tools for telephony systems like Nagios, Zabbix, Prometheus.
- Ability to set up and configure monitoring systems to track key performance indicators (KPIs).
- Troubleshooting and Support
- Diagnose and resolve telephony system issues promptly.
- Provide technical support to users and other team members.
- Continuous Learning
- Stay up-to-date with the latest trends and technologies in the telephony industry.
- Actively seek out opportunities for professional development.
- Cisco VOICE Gateways
- Deep knowledge of Cisco voice gateway integration.
- Provide technical support.
Requirements
- Bachelor's degree in Computer Science, Engineering or related field.
- Minimum 2 years of experience in telephony development.
- Strong understanding of telephony protocols, systems and architectures.
- Experience with at least one telephony platform (Asterisk, FreeSWITCH etc.).
- Proficiency in scripting languages (Python, Ruby, Bash).
- Knowledge of containerization and orchestration tools.
- Experience with Infrastructure as Code principles and tools.
- Excellent problem-solving and analytical skills.
- Ability to work independently and as part of a team.
Additional Skills
- Experience with cloud platforms (AWS, GCP, Azure).
- Knowledge of VoIP security best practices.
- Experience with real-time communication technologies (WebRTC).
- Deep understanding of ACD and IVR systems.
- Experience with webphone development and integration.
- Knowledge of monitoring and observability tools for telephony systems.
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