Telephony Infrastructure Specialist

3 days ago


Lahore, Punjab, Pakistan UNAVAILABLE Full time

We are seeking a skilled Telephony Infrastructure Specialist to contribute to the development and maintenance of our telephony infrastructure. As a key member of our team, you will be responsible for designing and implementing scalable telephony solutions to handle increasing call volumes.

Main Responsibilities
  • Telephony System Expertise
    • Proficient in setting up and configuring industry-standard telephony platforms such as Asterisk, FreeSWITCH or other solutions.
    • Deep understanding of telephony protocols (SIP, IAX2 etc.) and their applications.
    • Ability to write AGIs (Asterisk Gateway Interface) and APIs to integrate with other systems.
  • Advanced Telephony Concepts
    • Experience with Automatic Call Distribution (ACD) systems and IVR (Interactive Voice Response) implementations.
    • Knowledge of call routing strategies, queue management, and reporting.
  • Webphone Integration
    • Ability to integrate webphones into telephony systems using WebRTC technology.
    • Experience with developing and customizing web phone applications.
  • Scalability and Deployment
    • Experience in designing and implementing scalable telephony solutions to handle increasing call volumes.
    • Knowledge of deployment strategies and best practices for telephony systems.
  • Containerization and Orchestration
    • Familiarity with containerization technologies like Docker, Kubernetes and orchestration tools like Ansible, Terraform.
    • Ability to deploy and manage telephony systems using containerized environments.
  • Infrastructure as Code
    • Experience with Infrastructure as Code principles and tools like Terraform, CloudFormation to automate infrastructure provisioning and management.
  • Scripting and Development
    • Proficiency in scripting languages like Python, Bash for automation and development tasks.
    • Ability to write clean, efficient and maintainable code.
  • Monitoring and Observability
    • Experience with monitoring and observability tools for telephony systems like Nagios, Zabbix, Prometheus.
    • Ability to set up and configure monitoring systems to track key performance indicators (KPIs).
  • Troubleshooting and Support
    • Diagnose and resolve telephony system issues promptly.
    • Provide technical support to users and other team members.
  • Continuous Learning
    • Stay up-to-date with the latest trends and technologies in the telephony industry.
    • Actively seek out opportunities for professional development.
  • Cisco VOICE Gateways
    • Deep knowledge of Cisco voice gateway integration.
    • Provide technical support.

Requirements

  • Bachelor's degree in Computer Science, Engineering or related field.
  • Minimum 2 years of experience in telephony development.
  • Strong understanding of telephony protocols, systems and architectures.
  • Experience with at least one telephony platform (Asterisk, FreeSWITCH etc.).
  • Proficiency in scripting languages (Python, Ruby, Bash).
  • Knowledge of containerization and orchestration tools.
  • Experience with Infrastructure as Code principles and tools.
  • Excellent problem-solving and analytical skills.
  • Ability to work independently and as part of a team.

Additional Skills

  • Experience with cloud platforms (AWS, GCP, Azure).
  • Knowledge of VoIP security best practices.
  • Experience with real-time communication technologies (WebRTC).
  • Deep understanding of ACD and IVR systems.
  • Experience with webphone development and integration.
  • Knowledge of monitoring and observability tools for telephony systems.


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