IT Support Professional

2 weeks ago

Karachi, Sindh, Pakistan beBeeSupport Full time
Technical Support Officer

We are seeking a highly skilled Technical Support Officer to join our team. The successful candidate will be responsible for providing technical assistance and support to clients.

Job Description:
  • Provide comprehensive IT technical support operations across the organization, ensuring efficient performance and uptime of IT systems.
  • Administer, manage, and monitor desktops, laptops (domain and non-domain), printers, scanners, and other peripheral devices.
  • Deliver end-user support in-person, over the phone, and remotely for hardware and software issues including Windows OS, web browsing, email, word processing, spreadsheets, and other business applications.
Requirements:
  • Bachelor's degree in computer science or a related field.
  • Minimum 2 - 4 years of experience in technical support or a related field.
  • Strong communication skills with the ability to clearly explain technical concepts to non-technical users.
  • Proficient in Windows Operating Systems and Microsoft Office Suite.
  • Ability to troubleshoot software-related issues such as OS malfunctions, MS Office application errors, system performance bottlenecks, boot/recovery problems, endpoint security, and email setup.
Employment Details:
  • Seniority level: Entry-level.
  • Employment type: Contract.
  • Industries: IT Services and IT Consulting.

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