Email Support Professional

2 weeks ago

Karachi, Sindh, Pakistan beBee Careers Full time
Email Support Professional

Job Overview:

As an Email Support Professional, you will act as a liaison between our customers and our organization through live email support. Your primary responsibility will be to maintain a high level of customer satisfaction by providing excellent communication skills and efficient solutions to a diverse range of queries.

  1. Promptly respond to customer inquiries via email.
  2. Document each customer's question or problem as well as the resulting answer or solution.
  3. Develop effective customer service solutions.
  4. Maintain a high level of service quality.

Requirements and Responsibilities:

Key Skills and Qualifications:
  1. Intermediate or above level of proficiency in communication skills (verbal and written).
  2. Able to work with MS Office particularly MS Excel.
  3. Flexible and adaptable to changing situations.
  4. Customer-centric attitude with strong problem-solving skills.

Benefits and Perks:

  1. Medical Insurance coverage for all employees.
  2. Permanent Employment Status with opportunities for career growth.
  3. Provident Fund for employee welfare.
  4. Internal Job Opportunities for professional development.
  5. Annual Leaves and Leave Encashment benefits.
  6. Referral Bonus program for encouraging referrals.

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