
Email Support Professional
24 hours ago
Job Overview:
As an Email Support Professional, you will act as a liaison between our customers and our organization through live email support. Your primary responsibility will be to maintain a high level of customer satisfaction by providing excellent communication skills and efficient solutions to a diverse range of queries.
- Promptly respond to customer inquiries via email.
- Document each customer's question or problem as well as the resulting answer or solution.
- Develop effective customer service solutions.
- Maintain a high level of service quality.
Requirements and Responsibilities:
Key Skills and Qualifications:- Intermediate or above level of proficiency in communication skills (verbal and written).
- Able to work with MS Office particularly MS Excel.
- Flexible and adaptable to changing situations.
- Customer-centric attitude with strong problem-solving skills.
Benefits and Perks:
- Medical Insurance coverage for all employees.
- Permanent Employment Status with opportunities for career growth.
- Provident Fund for employee welfare.
- Internal Job Opportunities for professional development.
- Annual Leaves and Leave Encashment benefits.
- Referral Bonus program for encouraging referrals.
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