System Performance Specialist

2 days ago

Karachi, Sindh, Pakistan beBeeField Full time 6,000,000 - 9,000,000

As a field service engineer, you play a crucial role in ensuring the optimal performance of our systems and equipment. Your responsibilities will include installation, system integration, troubleshooting, and maintenance of advanced technologies.

Our ideal candidate will possess exceptional technical skills, with the ability to diagnose complex issues and implement solutions efficiently. Strong communication and problem-solving skills are essential for success in this role.

Key Responsibilities
  • Installation & System Integration:
    • Configure and install advanced systems and equipment, ensuring compliance with specifications and quality standards.
    • Collaborate with internal teams to develop customized solutions for complex customer needs.
    • Train clients on equipment use, maintenance, and safety procedures.
  • Troubleshooting & Problem Resolution:
    • Diagnose and troubleshoot technical equipment failures using diagnostic tools and data platforms.
    • Resolve escalated customer issues promptly to ensure satisfaction.
    • Use data analytics to identify and address recurring issues proactively.
  • Proactive Maintenance & Performance Optimization:
    • Implement predictive maintenance by analyzing data to prevent failures.
    • Develop and execute service plans for optimal system performance.
    • Conduct site assessments and recommend upgrades or repairs.
  • Remote Support & Digital Tools Integration:
    • Utilize remote monitoring and AI tools for diagnostics and real-time support.
    • Capture and analyze service data to improve operations and customer satisfaction.
    • Assist in integrating digital tools into daily workflows.
  • Customer Engagement & Relationship Management:
    • Build and maintain strong customer relationships as a trusted advisor.
    • Manage expectations and communicate progress effectively.
    • Recommend system upgrades and new technologies to meet business goals.
  • Process Improvement & Knowledge Sharing:
    • Collaborate to improve service processes for efficiency and quality.
    • Lead post-service reviews and gather feedback for improvements.
    • Contribute to knowledge bases and SOPs.
  • Health, Safety, and Compliance:
    • Ensure compliance with safety standards and regulations.
    • Lead risk assessments for installations and repairs.
    • Promote safety culture within the team.
  • Reporting & Documentation:
    • Maintain accurate records of service activities.
    • Provide technical reports and analysis to management.
    • Identify trends and opportunities for service improvement.

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