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Customer Technical Liaison

2 weeks ago

Lahore, Punjab, Pakistan beBee Careers Full time
Role Overview

We are looking for a highly skilled Technical Support Engineer to join our team. The successful candidate will be responsible for providing technical support to customers, troubleshooting issues, and ensuring customer satisfaction through effective problem resolution.

The ideal candidate will have excellent analytical skills, strong problem-solving abilities, and excellent communication and interpersonal skills. They will also have the ability to work well in a team environment and provide timely solutions to ensure high levels of customer satisfaction.

Key Accountabilities
  • Technical Support: Provide technical assistance to customers, troubleshoot issues, and resolve problems in a timely manner.
  • Carrier Relationship Management: Foster and maintain relationships with carriers to ensure smooth operations and resolve any issues that may arise.
  • NOC (Network Operations Center): Collaborate with the NOC team to monitor and respond to network issues and ensure minimal downtime.