
Supporting Patients with Compassion
5 days ago
We are seeking a dedicated and empathetic Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer service through phone and chat interactions.
The ideal candidate will possess excellent communication skills, a calm demeanor under pressure, and the ability to resolve issues efficiently and professionally. With a passion for delivering outstanding service, you will work closely with our QA and Training teams to continuously improve service quality and customer experience.
- Respond to customer inquiries via phone and chat in a timely and professional manner.
- Resolve product or service problems by clarifying customer complaints and determining the best solution.
- Maintain detailed records of customer interactions and transactions using CRM tools.
- Escalate complex or unresolved issues to the appropriate departments as needed.
- Meet or exceed individual KPIs related to customer satisfaction, response times, and resolution rates.
To succeed in this role, you will need:
- A Bachelor's Degree in any field.
- 2 to 4 years of experience in a customer support or call center environment.
- Excellent verbal and written communication skills in English.
- Familiarity with CRM platforms such as ZOHO, Zendesk, or Freshdesk.
- Strong problem-solving skills and a customer-first mindset.
- Ability to multitask, manage time effectively, and remain calm under pressure.
- High level of professionalism, accountability, and emotional intelligence.
- Fully remote work arrangement.
- Competitive compensation package.
- Ongoing training and development opportunities.
At our company, we prioritize the well-being of our patients above all else. We specialize in providing comprehensive care for those with ADHD/ADD, Anxiety, Insomnia, Depression, Stress, and other Primary Care needs.
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