Team Supervisor Lead

7 days ago


Lahore, Punjab, Pakistan Velorium Pvt Ltd Full time

Velorium Pvt Ltd is seeking a seasoned Team Lead Csr to lead our team of CSRs and drive exceptional customer service results.

Key Responsibilities
  1. Coach and develop action plans to maximize performance and provide effective feedback.
  2. Analyze and improve work processes and policies to enhance efficiency and productivity.
  3. Maintain a positive and professional work environment, promoting a culture of teamwork and collaboration.
  4. Establish clear goals and objectives, ensuring alignment with company vision and values.

The successful candidate will possess excellent leadership and communication skills, with the ability to motivate and inspire their team to achieve outstanding results. A strong understanding of customer service principles and practices is essential, as is proficiency in Microsoft Office applications.

Candidates must hold a minimum of 2-3 years of experience as a team leader in a technical program and possess a Bachelor's/College Degree in any field. Call Centre Certification is highly desirable.


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