
Retail Operations Leader
1 day ago
A highly skilled professional is required to lead and manage retail operations in shopping centers, bakeries, and grocery stores. This role involves strategic planning, team leadership, and customer service excellence.
- Main Responsibilities:
- Develop yearly sales strategies aligned with organizational goals, leveraging sales forecasting and previous year's performance data.
- Meet monthly sales targets for shopping centers through effective team management and provide a detailed report of monthly sales performance.
- Foster exceptional customer experiences across all retail outlets by minimizing customer dissatisfaction incidents and implementing mystery shopping initiatives.
- Mentor and guide in-charge shopping center supervisors on their performance relative to established parameters.
- Conduct quarterly review sessions to set, revise, or update performance standards and Key Result Areas (KRAs) for direct reports.
- Evaluate the performance of immediate staff on a quarterly basis.
- Ensure timely training and development of employees as needed, based on performance appraisals and training needs analysis.
Results-driven mentality
Retail Operations Expertise
Critical thinking and problem-solving skills
Liasioning and relationship building skills
Holding self and others accountable
Innovative mindset
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Retail Operations Leader
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