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US Night Shift CSR
9 hours ago
We are seeking a highly skilled and results-driven representative to join our team at LS Business Solutions, Pakistan.
Job Description:
This role involves working on the night shift US campaign, where you will be responsible for delivering exceptional customer support and service to clients across the US.
Main Tasks:
- Respond to customer inquiries and resolve issues promptly and professionally.
- Utilize CRM software to manage customer interactions, track conversations, and maintain accurate records.
- Develop and implement effective solutions to customer complaints, resulting in increased satisfaction and loyalty.
- Collaborate with colleagues to enhance knowledge sharing, improve processes, and drive business growth.
Requirements:
To succeed in this role, you should possess:
- Excellent communication and interpersonal skills.
- A strong understanding of CRM software and its applications.
- Ability to work under pressure and meet deadlines.
- Fluency in English and basic proficiency in MS Office.
Benefits:
We offer a competitive compensation package with potential for bonuses, opportunities for growth and development, and a dynamic work environment.
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