Team Performance Specialist

8 hours ago


Lahore, Punjab, Pakistan beBee Careers Full time

We are looking for a Team Performance Specialist to join our team. As a Team Performance Specialist, you will be responsible for managing day-to-day activities, achieving targets, and ensuring high-quality service standards.

Key Responsibilities
  • Manage Daily Activities: Manage daily customer service activities, including team rosters, workflow optimization, and target achievement.
  • Monitor Team Performance: Monitor team performance and make adjustments as needed to ensure targets are met.
  • Develop Team Members: Develop team members through training sessions and documentation updates.
  • Improve Processes: Analyze data to identify areas for improvement and implement changes to improve processes.
  • Resolve Complex Issues: Resolve complex customer complaints and conflicts effectively to maintain customer satisfaction.
  • Manage Communication Platforms: Manage customer interactions on Intercom and Unifonic, ensuring timely and accurate responses.


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