Expert Technical Support Specialist
2 days ago
Motive is seeking an experienced technical professional to provide exceptional service, support, and communication to clients. In this role, you will be adept at both building relationships and resolving complex issues.
You will own or orchestrate the resolution of cases, help build strong partnerships, and provide a superior support experience for assigned clients.
- Take end-to-end ownership of assigned client issues, including initial troubleshooting, identification of root cause, and issue resolution.
- Meet or exceed client expectations on response quality, timeliness, and overall client experience.
- Collaborate with Customer Success Managers to receive, manage and expeditiously resolve escalations from assigned clients.
- Collect information and document bugs with Engineering for product issues that are impacting clients.
- Build and maintain strong relationships with technical contacts at assigned clients.
This role requires excellent communication skills, analytical thinking, and problem-solving abilities. The ideal candidate will have experience in providing top-notch support and a passion for delivering exceptional results.
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