
Operations Team Lead
1 day ago
About the Role:
This is an exciting opportunity to join our team as an Associate Manager, Customer Success (Commercial or Mid-Market). You will be responsible for leading a team of Customer Success Managers to achieve their goals and KPIs aligned to customer satisfaction, retention, adoption, and growth.
Your Key Responsibilities:
- Lead a team of CSMs to deliver engaging data-driven, professional, and proactive outreach to all accounts
- Coach and lead CSMs to execute exceptional customer retention and renewal rates, identifying cross-sell/up-sell opportunities, continued adoption, and happy customer references
- Partner with sales to ensure quality customer service and ROI for customers
You Will Thrive in This Role If:
- You have 3+ years of customer-facing experience in consulting, customer success, sales, or support roles
- You have experience as a player/coach with strong time-management and prioritization skills
- You can influence Product, Support, Sales, Professional Services, and BizOps teams
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