Team Lead Operations

4 weeks ago

Islamabad, Islamabad, Pakistan CallingTech Full time
Team Lead Operations
CallingTech, Pakistan

A Team Leader, who is often known as a supervisor or a team manager, is responsible for managing a team of Advisors.

This team would typically consist of 15-20 people, helping them to meet targets while reviewing performance and coaching them.

A full list of duties, including ensuring that Advisors adhere to company policies like attendance, is listed below.

Job Specification

Duties & responsibilities:

  1. Manages performance and behavior of Team leaders through effective 1:1 meetings, coaching, and mentorship.
  2. Implements performance goals, monitors and evaluates against pre-set goals, implementing action plans to resolve performance barriers as needed.
  3. Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement.
  4. Ensures that Team Leaders have a clear understanding of the performance and behavior criteria and how it impacts performance and the overall customer experience.
  5. Partners with workforce management to execute daily staffing plans, identifies and reports significant volume and capacity changes, making just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals.
  6. Manages schedules, monitors adherence, time-off planning, and attendance in partnership with Workforce Management.
  7. Participates in daily Kaizen events to identify and implement process improvement change initiatives.
  8. Conducts Seller interaction audits and provides coaching to improve performance.
  9. Maintains a positive and professional demeanor, always portraying the company in a positive light and effectively managing sensitive issues.
  10. Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.
  11. Liaises with other departments such as HR, Finance, or IT teams as required to resolve Operations issues.

Requirements:

  1. Minimum of 2 years supervisory experience in a customer service environment, experience within a contact center preferred.
  2. Strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment.
  3. Demonstrates ability to analyze data, using the data to drive decision making.
#J-18808-Ljbffr

  • Team Lead

    2 weeks ago

    Islamabad, Islamabad, Pakistan Tajweez Properties Full time

    Assist the Sales Manager in leading, directing, and motivating the sales team to achieve the overall corporate sales objectives.Assist the Sales Manager in revising and implementing the sales strategies and plans.Responsible for operating and maintaining real estate properties with the goal of maximizing income and profit.Lead and supervise the team and...

  • Team Lead

    2 weeks ago

    Islamabad, Islamabad, Pakistan Reactivespace Technologies Full time

    Team Lead (Call Centre) Reactivespace Technologies, Pakistan As a Call Center Team Lead, you will be responsible for overseeing and coordinating the daily operations of the call center team. Your primary objective is to ensure the team meets performance targets, delivers exceptional customer service, and operates efficiently. You will play a key role in...

  • Team Lead

    2 weeks ago

    Islamabad, Islamabad, Pakistan Developer Desks Technology Full time

    Team LeadDeveloper Desks Technology, PakistanDevelopers Desk is about Quality, Professionalism and Promise. We give top priority to our valuable clients and deliver to them the best IT solutions that they are looking for. Web based Audio/Video Streaming solutions, iPhone/Android based application development, and all types of other web based application...

  • Team Lead

    2 weeks ago

    Islamabad, Islamabad, Pakistan Dpl (Pvt) Ltd. Full time

    Team Lead ASP.NET DPL (Pvt) Ltd., Pakistan Qualifications: BS or MS in Computer Sciences, Computer Engineering or related disciplines.Responsibilities:Understand software requirements from clients, managers, or extract them from documentation, interface screens, or any other means.Estimate and plan timelines and resources for each individual...

  • Sales Team Lead

    1 week ago

    Islamabad, Islamabad, Pakistan beBeeLeadership Full time 5,000,000 - 8,000,000

    Job OpportunityWe are seeking a seasoned Sales Manager to lead our sales team in achieving profitable results.The ideal candidate will have a proven track record of designing, developing, and implementing strategic programs and supporting tactics.The successful candidate will be responsible for overseeing all marketing, advertising, and sales staff and...

  • Team Lead

    2 weeks ago

    Islamabad, Islamabad, Pakistan A Sullivan Studio Full time

    The Software Development Team Lead will be part of an agile development team, building and working on enterprise-grade software systems on top of the Node.js development stack. The Software Development Team Lead will provide technical and team leadership through coaching and mentorship.Job SpecificationResponsibilities:Leading a team of 5 to 8...

  • Team Lead

    2 weeks ago

    Islamabad, Islamabad, Pakistan Amigos 2.0 Full time

    Job Description:Amigos BPO 2.0, a sub-branch of Amigos LLC, is a leading provider of telemarketing services focusing on ACA Campaigns. Based in Rawalpindi, we are committed to fostering a diverse culture of professional employees. We seek a Night Team Lead with 2 years of experience to join our dynamic team for a new branch and help us become a national...

  • Team Lead

    2 weeks ago

    Islamabad, Islamabad, Pakistan Elixir Technologies Full time

    Team Lead - Angular Developer Elixir Technologies, Pakistan Bachelors in Computer Sciences / EngineeringFounded in 1985, we have consistently provided state-of-the-art technology for creating and delivering correspondence. Today we continue that standard with Tango+, a collaborative, 100% SaaS-delivered platform used by business teams to generate customer...

  • Medical Billing Team Lead

    1 week ago

    Islamabad, Islamabad, Pakistan beBeeOperations Full time 8,000,000 - 12,000,000

    Are you a strategic leader with experience in operations management?This role will play a key part in developing and implementing strategies to optimize processes, improve efficiency, and maintain a high level of client satisfaction.Lead and mentor a team of professionals within the collections operations departmentOversee daily operations including...

  • Team Lead

    2 weeks ago

    Islamabad, Islamabad, Pakistan Oarans Full time

    Oarans is hiring a PHP Team Lead. You should have more than 4 years of experience in the development area. You should be capable of leading the team effectively and getting the work done as per the client requirements in a timely manner.ResponsibilitiesDesign, develop, implement, and maintain new PHP web applications, adhering to coding standards.Understand...