Technical Lead for AI/ML Support Operations

1 day ago

Islamabad, Islamabad, Pakistan beBeeTechnicalLead Full time
Job Description

We are seeking an experienced Technical Lead to spearhead our AI/ML-enabled data science support operations. In this strategic role, you will lead and manage a high-performing team responsible for diagnostic sessions, log analysis, and issue resolution.

Key Responsibilities:
  • Lead the L1 Application Support team in resolving complex issues related to API integrations, model outputs, and system configurations.
  • Mentor and train team members on knowledge base development, ensuring consistent and accurate documentation.
  • Oversee SLA compliance across international time zones, ensuring timely escalations to higher-level engineering teams as needed.
  • Collaborate with global support teams to ensure 24/7 coverage and maintain continuity in support delivery.
Required Skills and Qualifications

To be successful in this role, you must have:

  • Bachelor's or Master's degree in Computer Science, IT, or related field.
  • Minimum 7+ years of experience in application or technical support, with at least 2–3 years in a leadership role.
  • Proven experience with ticketing tools, SQL, REST APIs, log analysis, and documentation.
  • Strong communication skills, customer empathy, and ability to manage across regions and time zones.
What We Offer

As a valued member of our team, you can expect:

  • A competitive compensation package.
  • Paid leaves and medical benefits for you and your family.
  • Annual performance-tied increments and performance recognition awards.
  • A dynamic and agile work environment that encourages collaboration and growth.
About Our Culture

We endorse a culture of diversity and aim to build a diverse team of talented individuals. Join us in shaping the future of AI/ML support operations

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