
Technical Support Expert
2 days ago
We are currently seeking a seasoned Gorgias Technical Customer Service Representative to join our team.
About the PositionThis is a challenging and rewarding role offering the opportunity to work with a talented global team in a fast-paced E-Commerce environment.
- Full-time, remote position
- Competitive compensation package
- Flexible working hours: 6AM - 3PM PST (Monday to Friday) with 1-hour unpaid break
The successful candidate will have excellent analytical and problem-solving skills, as well as strong communication abilities.
Main Responsibilities- Provide high-level technical support via Gorgias CRM (email, chat, and troubleshooting)
- Analyze customer data to identify trends and areas for improvement
- Develop and implement process improvements to enhance customer experience
- Minimum 1 year of experience in technical support or related field
- Excellent written and verbal communication skills
- Ability to navigate CRMs like Gorgias with ease
- Ongoing project bonus opportunities and annual salary increases
- Long-term remote employment with stability and growth opportunities
- Generous PTO package and paid holidays
- Collaborative and supportive global team
- Ongoing training and development opportunities
- Commitment to employee well-being and success
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