
Contract Specialist
3 days ago
Job Summary
This role involves managing service agreements and registrations for partners and clients. The successful candidate will be responsible for registering Service agreements presented by Manufacturers to partners, as well as registration changes requested by clients and partners.
Duties & Responsibilities- Registration Coordination: Compensate managers, account executives and all salespeople engaged in the Service Registration/Activation process.
- Discrepancy Resolution: Resolve discrepancies in registrations; coordinate registration summaries and distribution of fully executed agreements to internal and external customer groups.
- Contract Compliance: Ensure that all contractual terms and conditions comply with standard or approved business practices.
- Customer Information Management: Proactively manage customer information including additions, moves, and changes up-to-date within the registration and asset database.
- Vendor Communication: Retrieve registration confirmations from vendors.
- Data Validation: Resolve inconsistency of registration data from vendors/manufacturers side like erroneous serial numbers, part numbers, purchase dates and customer contact etc.
- Information Retrieval: Gather missing information from Sales Rep and internal departments like part number that is to be registered, end user contact info, serial numbers, reference Order for H/W or warranty etc.
- Sales Support: Suggest Sales Reps to generate RMA (Return Material) for incompatible warranty part numbers being ordered by providing them with the compatible warranty part number(s) for the H/W.
- Service Renewal: Compensate managers and all salespeople engaged in the Service Renewal process.
- Contract Review: Resolve discrepancies in contracts; coordinate contract summaries and distribution of fully executed agreements to internal and external customer groups.
- Agreement Renewal: Coordinate the renewal and extension of Expiring Agreements/contracts.
- Scope Development: Develop the scope and specifications for professional services and other engagements.
- Customer Data Management: Proactively manage customer information including additions, moves, and changes up-to-date within the contract and asset database.
- Contract Drafting: Draft and negotiate Service Agreements/contracts with partners and clients.
Required Skills:
* Excellent English communication skills are required.
* Excellent Knowledge in computer hardware & Software applications.
* Team Work and Motivational skills.
* Proficiency in MS Excel.
* Have knowledge of software Licensing + Microsoft Software + Adobe Software + Latest Hardware in computers.
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