Technical Client Experience Manager

About ICE Consulting:We are a prominent Managed IT Services provider, established in 1997. Our team is passionate about technology and committed to providing exceptional service to help our clients succeed.Role Overview:The Technical Account Manager plays a crucial role at our organization, acting as the primary liaison between clients and internal teams.You...

The role of a Technical Account Manager is crucial in building and maintaining strong relationships with clients, ensuring a deep understanding of their business and technical needs. As a key liaison between the client's technical team and our internal experts, you will provide technical support, troubleshooting assistance, and best practices for utilizing...

Job OverviewWe are seeking a highly skilled Client Success Manager to oversee the entire customer journey, ensure satisfaction, and foster strong client relationships.The ideal candidate will work closely with Leadership to manage high-priority clients, providing regular updates and insights on account health and satisfaction.Key ResponsibilitiesThis role...

This key position demands a skilled professional with excellent communication and problem-solving abilities.Job RequirementsRespond to client inquiries through phone, email, and chat platforms.Elevate complex issues to the relevant department or management.Maintain accurate records of all interactions with clients.Responsibilities and ExpectationsCollaborate...

About the RoleWe are seeking a Client Services Representative to join our team and provide exceptional customer service with a focus on client satisfaction.This role is critical in ensuring smooth communication between clients and their needs.Key Responsibilities:Answering client calls and handling inquiries professionallyResponding to client emails,...

We require a highly skilled and motivated Technical Account Manager to join our team. The successful candidate will be responsible for collaborating closely with clients, ensuring seamless implementation and ongoing support of our technical services. As a key liaison between the client's technical team and our internal experts, you will build and maintain...

Solutions Manager Position:This Client Solutions Manager will work closely with clients to deploy our ERP/SaaS platforms, conduct product demonstrations, and ensure successful adoption.The ideal candidate is passionate about blending client management, technology, and problem-solving to launch their career in the SaaS industry.Key Responsibilities:Manage...

This role requires a proactive, positive demeanor and a strong ability to thrive under pressure.The successful candidate will have exceptional attention to detail and high accuracy in executing job responsibilities.ResponsibilitiesManage client relationships and oversee the resolution of technical issuesContribute to project delivery and champion client...

Overviewibex provides exceptional customer experience (CX) services to both emerging startups and well-established brands. We craft powerful engagement and insights tools that enhance customer interactions. Our solutions safeguard investments, minimize risks, and deliver swift returns on investment.We are looking for a highly skilled and driven Technical...

Sales and Client Service ExpertYou will be a key player in driving sales, product knowledge, and client engagement initiatives while delivering exceptional client service. In this role, you will manage client inquiries and complaints, collaborate with various teams to elevate the overall client experience across multiple platforms, and contribute to business...