
Client Experience Manager
1 day ago
We are seeking a Client Services Representative to join our team and provide exceptional customer service with a focus on client satisfaction.
- This role is critical in ensuring smooth communication between clients and their needs.
Key Responsibilities:
- Answering client calls and handling inquiries professionally
- Responding to client emails, ensuring timely and accurate information
- Assisting with administrative tasks related to client requests
- Maintaining accurate records of client interactions and follow-ups
- Escalating issues to the appropriate department when necessary
To succeed in this role, you will need strong verbal and written communication skills, excellent organizational skills and attention to detail, and the ability to multitask and handle a high volume of inquiries.
- Proven experience in customer service, administrative support, or related fields
- Familiarity with office software (e.g., MS Office, Google Workspace)
What We Offer
- A supportive and inclusive work environment
- An opportunity for growth within the company
- Hands-on training and development opportunities
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