
Technical Account Manager
7 days ago
About ICE Consulting:
We are a prominent Managed IT Services provider, established in 1997. Our team is passionate about technology and committed to providing exceptional service to help our clients succeed.
Role Overview:
The Technical Account Manager plays a crucial role at our organization, acting as the primary liaison between clients and internal teams.
You will leverage your technical expertise to understand clients' IT needs, ensuring that their systems are optimized, secure, and effectively supported.
Key Responsibilities:
- Manage client relationships
- Oversight of technical issue resolution
- Contribution to project delivery
Requirements:
- 6-11 years of experience in IT management or technical account management, preferably in a Managed Service Provider (MSP) environment
- Bachelor's Degree in Computer Science, Information Technology, or a related field, or equivalent professional experience
- Familiarity with ticketing systems and quotation applications
- Comprehensive understanding of IT infrastructure management, system analysis, and hardware/software systems
- Proficiency in Microsoft Office Suite and other relevant tools
- Exceptional organizational skills with the ability to manage multiple priorities and deadlines
- Strong decision-making capability and a proactive demeanor
- Attention to detail and high accuracy in executing job responsibilities
- Excellent verbal and written communication skills
- Ability to work collaboratively with clients, internal teams, and external partners
Preferred Qualifications:
- Established history of building and sustaining client relationships
- Experience in data analytics, CRM systems, cloud solutions, or digital project management
- Adaptable and capable of navigating ambiguous situations effectively
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