Application Incident Manager

9 hours ago


Hyderabad City Taluka, Pakistan ECS ME Full time

ECS ME is a dynamic company dedicated to delivering innovative cargo management solutions. We are seeking an experienced Application Incident Manager to join our team.

About the Role

This is an exciting opportunity to work with our SkyChain cargo management application, providing expert-level support to users and collaborating with internal teams to resolve incidents and improve overall system performance.

Responsibilities:
  • Provide expert-level support for SkyChain application users
  • Collaborate with internal teams to resolve incidents and improve overall system performance
  • Analyze and troubleshoot complex issues using Splunk log analysis and debugging skills
  • Develop and maintain comprehensive knowledge of Cargo Domain operations
Qualifications:
  • Bachelor's degree in IT, Computer Science, or a related field
  • At least 3 years of experience in application support and troubleshooting
  • Strong understanding of Cargo Domain operations and Splunk log analysis/debugging
  • Excellent problem-solving and communication skills


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