Customer Support Specialist

6 days ago


Karachi, Sindh, Pakistan beBee Careers Full time
Key Responsibilities

As a Tax Controller Customer Support Specialist, your key responsibilities will include:

  1. Providing exceptional customer support to clients, addressing inquiries and resolving issues related to financial services.
  2. Maintaining high standards in customer interactions and responses.
  3. Guiding clients on federal, state, and local tax compliance requirements.
  4. Troubleshooting tax documentation issues.
  5. Staying updated on changes in U.S. tax regulations and communicating relevant updates to clients.
  6. Helping customers utilize tax software and tools for their tax filings.
  7. Providing educational resources to improve customers' understanding of tax obligations and compliance.
  8. Advising on tax deadlines, payment schedules, and refund processes.
  9. Communicating with customers via phone, email, and chat channels.
  10. Collaborating with cross-functional teams to ensure smooth communication and issue resolution.
  11. Keeping accurate records of customer interactions within our CRM system.
  12. Basic proficiency in MS Office applications, including Word, Excel, and Outlook.
  13. Identifying opportunities for process improvements and contributing to support procedures enhancement.


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