Global Customer Experience Manager

4 days ago


Karachi, Sindh, Pakistan ibex Full time

As a Senior Customer Support Coordinator at ibex, you'll play a vital role in delivering exceptional customer experiences and providing accurate resolutions to our clients' customers. We're looking for someone who is passionate about customer service, has excellent communication skills, and can adapt to a rapidly changing environment.

Key responsibilities include:

  • Handling customer inquiries and resolving issues via phone calls.
  • Providing timely and effective support to our clients' customers.
  • Following standard processes and procedures to ensure consistency and quality.
Requirements
  • 2+ years of experience in customer-facing roles.
  • Excellent English communication skills with a U.S. or UK accent.
  • Ability to articulate thoughts in an easy-to-understand language.
  • Strong analytical and problem-solving skills.


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