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Global Customer Experience Director
6 days ago
We are seeking a seasoned leader to transform and oversee our global Customer Experience and Dispatch Operations.
The ideal candidate will have a proven track record of leading multi-brand, global customer service operations, with experience in implementing automation and AI solutions. Strong background in process optimization, quality control, and scaling teams is essential.
Key Responsibilities- Strategic Leadership: Drive the evolution of CX into a profit center, contributing directly to revenue growth and operational savings.
- Operational Management: Oversee the daily operations of our Karachi center, supporting multiple brands across diverse time zones.
- Team Development: Build, lead, and mentor high-performing CX and dispatch teams, fostering career growth and retention.
- Education: Bachelor's degree in Business Management, Operations, or a related field; MBA preferred.
- Experience: 7+ years in customer service or operations management, with at least 5 years in a senior leadership role.
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