Global Customer Experience Director

6 days ago


Karachi, Sindh, Pakistan Love2Laundry Full time
Job Description

We are seeking a seasoned leader to transform and oversee our global Customer Experience and Dispatch Operations.

The ideal candidate will have a proven track record of leading multi-brand, global customer service operations, with experience in implementing automation and AI solutions. Strong background in process optimization, quality control, and scaling teams is essential.

Key Responsibilities
  • Strategic Leadership: Drive the evolution of CX into a profit center, contributing directly to revenue growth and operational savings.
  • Operational Management: Oversee the daily operations of our Karachi center, supporting multiple brands across diverse time zones.
  • Team Development: Build, lead, and mentor high-performing CX and dispatch teams, fostering career growth and retention.
Requirements
  • Education: Bachelor's degree in Business Management, Operations, or a related field; MBA preferred.
  • Experience: 7+ years in customer service or operations management, with at least 5 years in a senior leadership role.


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