Technical Operations Administrator

6 days ago


Lahore, Punjab, Pakistan PRG Pakistan Full time

PRG Pakistan is seeking a highly skilled High-Level Administrative Coordinator to support our IT Department. As an Executive Assistant-IT, you will be responsible for providing high-level administrative support to our CIO and IT Leadership team.

Key Responsibilities:
  • Administrative Support:
  • Manage and maintain the CIO's Google calendar, scheduling meetings and prioritizing engagements.
  • Prepare agendas, presentations, and reports for meetings, maintaining a high level of detail and accuracy.
  • Screen calls, emails, and correspondence, responding on behalf of the CIO when required.
  • Project Coordination:
  • Assist in tracking IT projects, ensuring timely completion and adherence to milestones.
  • Coordinate with team members and external stakeholders for project updates, maintaining effective communication channels.
  • Maintain comprehensive documentation for IT policies, processes, and compliance requirements.
  • Meeting and Event Management:
  • Organize and schedule IT department meetings, events, and conferences, ensuring seamless execution.
  • Take meeting minutes, distribute action items, and follow up on task completion, maintaining accountability.
  • Communication and Liaison:
  • Act as a liaison between the CIO and internal/external stakeholders, fostering strong relationships.
  • Communicate IT-related updates, initiatives, and changes within the organization, ensuring transparency.
  • Document and Data Management:
  • Maintain and organize IT-related documents, ensuring confidentiality and easy retrieval.
  • Analyze data for IT reporting and dashboards, providing actionable insights to inform decision-making.
  • General IT Support:
  • Support the IT team in organizing meetings and arrangements, and facilitating internal communications.
  • Stay updated on IT tools and systems, supporting and coordinating basic troubleshooting assistance.
  • Manage travel arrangements and expense reports for the CIO/IT leadership team.
  • Handle ad-hoc tasks and administrative requests as needed.
Requirements:
  • Education:
  • Bachelor's degree in Information Technology or Computer Science is required.
  • Experience:
  • 2-3 years of experience as an IT Coordinator/Executive Assistant-IT, preferably in a Medical Billing, IT, or technology-driven environment.
  • Experience in IT Operations and IT help desk support is highly desirable.
  • Strong knowledge of IT systems, tools, and terminologies is essential.
  • Skills:
  • Exceptional organizational and coordination abilities, with multitasking skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with IT tools like Jira, Confluence, or similar is required.
  • Strong written and verbal communication skills, with proficiency in English language.
  • Ability to handle confidential information with integrity.
  • Good understanding of IT workflows, systems, and processes.
  • Proactive and resourceful problem-solver.
  • Detail-oriented with a high level of accuracy.
  • Ability to thrive in a fast-paced, tech-driven environment.
  • Strong interpersonal and relationship management skills.


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